Returns & Refunds Policy
Returns & Refunds Policy
At Little Desk Books, we want every reader to love their book. We take great care in preparing and packaging each order, but we understand that sometimes issues can occur.
This policy applies alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts, or modifies any consumer guarantees, rights, or remedies available to you under Australian law.
Damaged, Faulty, or Incorrect Items
If your book arrives damaged, has a manufacturing fault, or you receive an item different from what you ordered, please contact us as soon as possible at hello@littledeskbooks.com.au.
Please include:
- Your order number
- Details of the issue
- Photos of the item where applicable
We will assess the issue and, where appropriate, provide a replacement, repair, refund, or other suitable remedy in accordance with your rights under Australian Consumer Law.
Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases. Please carefully check your order details before completing your purchase.
This does not affect your rights under Australian Consumer Law if the product is faulty, damaged, or does not meet consumer guarantees.
Sale Items
Sale items are covered by the same consumer guarantees under Australian Consumer Law. Sale items cannot be excluded from these rights.
Refunds
Where a refund is approved, it will be processed to your original payment method. Processing times may vary depending on your bank or payment provider.
Contact Us
If you have any questions about your order, please contact us at hello@littledeskbooks.com.au. We are always happy to help.
Thank you for supporting Little Desk Books and helping us bring stories, imagination, and connection to families.